Privacy Policy

Who we are

Name: Robert Wallace
Address: 226 Railway House, 14 Chertsey Road, Woking, GU215AH
Phone Number: 01483 550 943
Mobile: 07879472119
Email: admin@chim-me-sweep.co.uk
Date created: 07/06/21

The type of personal information we collect 

We currently collect and process the following information:

  • If you have made a booking for chimney sweeping, installation of a Stove/fireplace or any associated chimney work or to have us advise or give a quote on chimney related works, we only keep your address and either a phone number or an email address, we do not know or store your name.
  • If you have opted in to receive an annual chimney sweep reminder, you will receive one text each year explaining that we only have your address and phone number and are happy to remove you from the reminder system or show you what data we hold relating to you at any time.

How we get the personal information and why we have it

All the information we process is provided to us directly by you for one of the following reasons:

  • Making a chimney sweep booking
  • Making a booking for a quote and or advice about your chimney
  • Making a booking to have chimney related works carried out.
  • If you call us and do not make a booking, we do not hold your number in any way.
  • We do not share your data with anyone, unless you have instructed us to do so, this could be information about the state of your chimney supplied to Insurance companies, Solicitors, Architects, people you have instructed about works on your property other than us.

Your consent. You can remove your consent at any time. You can do this by contacting Mr R Wallace using the contact details listed above.

How we store your personal information 

Your information is securely stored on a tablet that is not online and when updates of software are carried out your data is transferred to our server which is a standalone Raid 1 storage unit which is never connected to the internet, the information we hold is your phone number and address only, we do not know or have your name stored. 

We only keep your address and phone number for five years unless you are a regular customer or have opted into our reminder system, then your data is kept on a year-by-year basis.

We will then dispose of your information after no contact with you for five years, this is done by data removal from our server/tablet/phone.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make such a request, please contact Robert Wallace.
Address: 226 Railway House, 14 Chertsey Road, Woking, GU215AH
Phone Number: 01483 550 943
Mobile: 07879472119
Email: admin@chim-me-sweep.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to Robert Wallace Chim-Me-Sweep/Chim-Me-Build.

Address: 226 Railway House, 14 Chertsey Road, Woking, GU215AH
Phone Number: 01483 550 943
Mobile: 07879472119
Email: admin@chim-me-sweep.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk